Our Services

 

FREE INITIAL CONSULTATION

Free/hour — If you are unsure of where to start when it comes to doing things better for your customers, arrange for a free consultation to discuss your research needs and customer data questions. Following this consultation we will provide a research proposal with recommendations on how we can best meet your research needs.

SIMPLE RESEARCH SURVEYS

Daily rate, plus third party fees — We are happy to design questionnaires (face to face/online) to help you understand your customers’ needs better. Just let us know what you are trying to achieve and we will do the rest. Our findings from the survey will be written up in a visual report with actionable recommendations.

FoCUS GROUPS & interviews

Daily rate, plus third party fees— A research survey can help quantify an opportunity or risk but sometimes it is necessary to speak to your customers (or potential customers) in person. This can take the form of focus groups or in-depth interviews. This approach can be helpful for uncovering barriers or opportunities that have previously been overlooked.

SECONDARY RESEARCH

Daily rate — Sometimes it is not always necessary to commission a questionnaire; some of the information you need is already out there in the public domain. Let us do the the time consuming desk research for you so that you can focus on other things. We will produce a concise summary of our findings along with copies/links to key documents.

ETHNOGRAPHic research

Daily rate— This research approach involves the observation and interaction of research participants within a real-life environment. This approach is most commonly used within user-centred design.